SAP Customer Relationship Management (SAP CRM) is a part of the SAP Business Suite containing a central CRM server that can be used to access the system via multiple channels. The course covers UI framework, Interaction center agent, business roles and configuration of roles, Master data management & configuration Management, business transaction, transaction launcher, broadcast messaging profiles, CRM sales order & sales ticket. Interactive scripting & lead Management. E-mail response management system (ERMS) and IC manager dashboard are also covered in this program.

Course Description

  • SAP overview
  • Account Management
  • Organizational Management
  • Product Master
  • Transaction Processing
  • Activity Management
  • Partner Processing
  • Actions
  • Pricing Fundamentals
  • CRM Billing
  • Customer Interaction Center